By using Kosmo Research services or our WhatsApp AI Interviewer tool, you agree to these terms. If you do not agree, please do not use our services.
These terms constitute a legal agreement between you and Kosmo Research.
2. Definitions
"Service": Kosmo Research consulting services and WhatsApp AI Interviewer platform
"Researcher": A user who creates interview campaigns
"Participant": A person who responds to an interview via WhatsApp
"Content": Any data, questions, responses, transcripts, or materials uploaded or generated
3. Our Services
Consulting Services:
Customer discovery and validation research
User interviews and surveys
Competitive analysis and market research
User personas and journey mapping
UX audits and usability testing
Deliverables as agreed per project
WhatsApp AI Interviewer:
AI-powered interview tool via WhatsApp
Voice message transcription
Automated summaries and analysis
Campaign management and data export
4. Consulting Terms
Projects begin after payment confirmation
Scope and deliverables defined before project starts
Delivery timelines are estimates, not guarantees
Revisions included as specified per package
Refund available if we fail to deliver agreed scope
Client owns all research deliverables upon payment
5. AI Interviewer Terms
You (the Researcher) agree to:
Provide accurate account information
Obtain proper consent from participants
Inform participants they are interacting with AI
Use the tool only for lawful research purposes
Not exceed your plan's usage limits
Keep your account credentials secure
You own:
Your research data and campaign content
Transcripts and summaries generated from your campaigns
The right to export and delete your data at any time
We own:
The Kosmo Research platform, software, and brand
Aggregated, anonymized insights (not linked to you or participants)
6. Participant Consent
When using the AI Interviewer, you are responsible for:
Informing participants about the research purpose
Collecting appropriate consent for your specific research
Ensuring your research complies with applicable laws
Responding to participant data requests
Our platform collects basic consent before interviews begin, but additional consent may be required depending on your research.
7. Payments
Consulting:
Payment via Fiverr or direct invoice
50% deposit may be required for large projects
Final payment due upon delivery
AI Interviewer:
Payment via Stripe
Subscription fees billed monthly or annually
Interview credits do not roll over between periods
No refunds for used interview credits
Prices displayed exclude applicable taxes
8. Acceptable Use
You agree NOT to:
Use our services for any illegal purpose
Deceive, harass, or harm research participants
Collect sensitive data (health, political, sexual) without proper consent
Share your account credentials with others
Attempt to reverse engineer our software
Use the service to build a competing product
Send spam or unsolicited messages
Violate any applicable laws or regulations
We may suspend or terminate accounts that violate these terms.
9. Indemnification
You agree to indemnify and hold harmless Kosmo Research, its owner, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:
Your use of our services
Your violation of these terms
Your research activities and participant interactions
Any content you create, upload, or distribute
Any third-party claims related to your research
10. AI Disclaimer
Our AI tools generate content based on your inputs and participant responses. We do not guarantee:
Accuracy or completeness of AI-generated content
Suitability of insights for any specific purpose
That AI responses will be error-free
You are responsible for reviewing and validating all AI-generated outputs before making business decisions.
11. Intellectual Property
You own: Your research data, campaign content, and deliverables
We own: Kosmo Research brand, software, platform, and documentation
We may use: Anonymized, aggregated data to improve our services (never linked to you or participants)
12. Limitation of Liability
Our services are provided "as is" without warranties of any kind.
We are NOT liable for:
Business decisions based on research findings
Participant no-shows or incomplete responses
Third-party service outages (WhatsApp, OpenAI, etc.)
Data loss due to factors beyond our control
Indirect, incidental, or consequential damages
Loss of profits, revenue, or business opportunities
Maximum liability: Our total liability is limited to the fees you paid us in the 12 months preceding the claim.
13. Service Availability
We aim for high availability but do not guarantee uninterrupted service. We may:
Perform maintenance with or without notice
Modify or discontinue features
Experience outages due to third-party providers
14. Termination
You may:
Cancel your account at any time
Request data export before cancellation
Stop using our services
We may:
Suspend accounts that violate these terms
Terminate accounts with 30 days notice
Immediately terminate for serious violations
After termination, your data will be available for export for 30 days, then permanently deleted.
15. Governing Law & Disputes
These terms are governed by the laws of Greece and the European Union.
Unresolved disputes subject to the courts of Thessaloniki, Greece
16. Changes to Terms
We may update these terms. Changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance. Material changes will be notified via email.
17. Severability
If any provision of these terms is found invalid, the remaining provisions remain in full effect.
18. Entire Agreement
These terms, together with our Privacy Policy, constitute the entire agreement between you and Kosmo Research.